Further to the services and the maintenance works which has been carried out through the guarantee period of the aforesaid car, which has been charged /paid by mine, as a breach to the rules of announced guarantee from the agency (copy attached from the payment invoice ), please be informed that, I have been deeply disappointed when I observed the rust which has been appeared again (photo copy attached), despite of your strong commitment/statement during service that the same rust which is not affecting safety /integrity of the car, will never appear again, which has encourage me to accept your proposal for underneath coating, as well as to postpone any claim to my rights in changing the defected parts during the guarantee period.
Therefor , and based on your failure to stand on your commitments due to the appeared rusts, the following shall be noted:-
1-refund the payment of the underneath coat (2200 Dhs)
2-replace all the rusted parts by new parts under the car guarantee
3-do all the necessary maintenance required for ensuring the integrity and the safety of the car, which will be your sole responsibility since the car has carried out all the required service inside the agency from the 1st Km up to date.
accordingly, I will wait for your response to arrange an appointment for starting the required maintenance within 48 hrs, henceforth, no any proposal for coating will be accepted, noting that, I am reserving my right for any further action, in case of any delay/failure in this regards.