hi good day,
I'm Ana Liza Bernardo Espiritu, I just want to raise a concern regarding on my application, my status is on hold then your dispatch team blocked me on their email (disp***@convergeict.com) a month ago one of your installer/technician came to my house they told me that my nap box is full,but my agent sent me a new nap box, 95 meters away from my house, (CAR002,LP12,NP03,NP04) and your office says that the second one is full even if there's many available ports on the nap box, only 9 ports has a wire out of 16 slots then my agent sent me again a new nap box (TYR001,LP12,N1,N2) its 284 meters away from my house,i was confused on my application on your company.its been a months and i'm still waiting for your service and my system status to update. All i want is to redispatch my application for installation.
Please make an action or solution for this matter. I like your service because your internet speed is consistent compare to other ISP.
Kindly see attach file for your refferences .
I am looking forward for your further assistance. Im hoping that there will be an action for this matter.
Best Regards,
Ana Liza Bernardo Espiritu