Headset not working - Consumer Complaint for PEP STORES



SENDER
Andile Mbhele
RECIPIENT
PEP STORES
On the 27/01/21 i bought the headset for R49.00 Maponya mall after 17h00 when I open it the left ear was not working properly then the next day (Thursday) when I arrived at store it was closed i coming back from work i arrived late.

On the 29th i arrived at store the cashier(Miranda) told me the item can't be changed or refunded i suppose to bring it back the same day of which i bought it at 17h10 and store closes at 18h00 and leave around Maponya or maybe this items must be checked in store I'm not sure

Please kindly assist
Comment
COMPLAINT #11543 - Sales Issues
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