- Consumer Complaint for Bradlows - Head Office

In June last year 2019, I bought a bed that was on special in Bizana, it was a queen bed, I bought it cash,I bought it because I was moving out at home to rent,the room I was going to move it to was on renovation for just a week, the shop was out of stock when I bought, then I was told they will order it in Kokstad, then when it arrives I was called and advised i must come fetch it, then I asked the manager to please wait for me for few days my room is not ready yet but I can come anytime to fetch it, then he agreed, when my room was done I went to collect my bed, I was told the bed was sold, at that moment I couldn't go back home I had everything with me and said goodbyes, I asked for my money back so I can go buy somewhere else, the manager told me it's not easy to do that, it's a process, then what must I do I asked, he suggested to give me another bed, it looked nice in my eyes, but only to find it was a f**ked up bed, after 3 months it broke, I could here the springs, it has a huge hole, I am even putting continental pillows and blunkets to bust it up, I really loved bradlows, I couldn't pass without going in and check its beautiful stuff, but after this bad service I hate it with all my heart, I never went in ever since that day, all I need is my queen bed I bought or my money back, I am very very angry and disappointed