Cancellation - Consumer Complaint for Vodacom - Head Office

Vodacom - Head Office

Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand

SENDER

Andre

RECIPIENT

1 January, 2021

Good day

For 3 months we called to cancel one contract, then the person says its cancelled , the next month we get billed again for the contract , everytime they say its cancelled but for the 4th month again we have been billed , if you don't cancel the contract we will cancel all our contracts with Vodacom and we have a lot with you

Reply by Lauren Hawthorn on 5 January, 2021

I have had the exact same issue, times are very hard and yet we as the customer follow your rules by giving notice but yet you still take our money month after month and when we call in they just say it wasn't done and that we will have to pay. You cant get a name or contact details for any supervisors or managers. Its a disgrace and very unprofessional. I have sent a mail now to compliant @vodacom.co.za to have it returned. i have now sent it to customer care so lets see. Shocking

Comment

COMPLAINT #10536 - Contract Issues