Over charged - Consumer Complaint for Vodacom - Head Office

I downgraded my 100mb line to a 25mb line. i have been paying the full amount for the 100mb line, 2 months paying double. multiple calls, on hold for hours, no response or assistance. absolutely pathetic. i downgraded due to covid money issues, now i am in debt because vodacom is still over charging. i need a refund ASAP so i dont go further into debt and bounced payments.