Today I went to Pep in Paklands. A middle aged lady comes infront of the queue as I was the 1st and only customer on the line and she starts having a conversation in Afrikaans with Fieaza who is now one of the employees. The customer goes on about how she won't stand in a queue because its now her time, And she's old and that she's got far more important things to do, young people should queue. Shocking enough she saw I was in work clothes, this means I was also on my lunch break. What disappoints me even more is now your employees respence to this, she highly agreed with what this lady said.
I feel like whether you're old or not, as a customer you deserve equal treatment and servise. This is a form of abuse we'd had to bare as young people, People take advantage of their elderly. I strongly feel like I was my call to make, whether I would like her to pay 1st or not. Depending on the limited time I had.
The cashier calls for a customer. The old lady who is a customer now looks back and approaches me in English to go pay. How? After the entire conversation I just listened to. I let her pay and my words to her was "You came to stand infront of me seeing I'm on the line. You might as well pay"
That was totally disrespectful. I really would have expected your employee to put aside her personal opinions and now handle the issue in a proffesional manner considering both me and the other customer.
I personally think, as your customer, that your staff members need to be careful on the comments they make. You'll get sensitive customers like me. Because I feel like they had the conversation thinking I don't understand them