It happened at AMK Blk 407 Ave 10 on 13 Aug 2020. My mother went to buy some groceries in the morning. She was informed that there was no need to scan the SafeEntry QR code for the "outside" area and only needed when entering the "inside" area.
She went to make her payment at the outside counter and was harshly told that she needed to scan the QR code and was also told to re-queue. For a 60-years old lady, it is not easy to carry all the groceries to take her temperature taken and scan the QR code and carry it back to the queue again.
My mother was misinformed and had to bear the extra burden on her knees.
I wish to inform those in charge to make changes to their arrangement and properly train their staff. While the scanning and temperature taking is important, you should have barricaded the area and do your job of checking every single person entering the place and not hassling them with more trouble.