My son wanted to treat me, and ordered Jollibee products which was prepaid and delivered via Food Panda. However, the rider failed to reach my location. I received message from him and immediately gave him a call. However, upon talking to him, he said that he was not able to locate my place, so he returned the Jollibee products in Southmall branch where it came from. I phoned Jollibee Southmall but they said nothing was returned to them. Jollibee Southmall then confirmed that this kind of dilemma and complaint is only one of the many they have received.
In this regard, we would like to seek for your help so that this kind
of wrongdoings of your riders would be given due solution, so that it would be prevented in the future.
I would also like to take this opportunity to request for refund, as I think it would only be fair to get from your company as immediate action to preserve your customers' trust to continue availing your services. I am sending the details of the purchase to support this letter.
Name of customer: Ray Alvin L. Rambac
cp. no. 09178569041
Name of recipient: Angelita L. Rambac
Date of purchase:November 11, 2020
Cellphone no. of Rider: +639753857884
Attached also herewith are files reflecting the purchase.