Hi Converge ICT, want to follow up my refund which was cancelled last 10/5/20 thru customer care hotline and may I also know why your IVR said I owe -P125? May payment last 8/20/20 19:35:56 @ 711 was P1,632.00 with Ref# 2023-3431-8740. I also remind your customer care rep last 10/5/20 April and 10/9/20 Kia about the amount paid too.
Ref# SS-08-1466291
Account # 0020230978365
JO# 0000574988
Account name: Angelita Sy Villamin
Address: 117 2nd Avenue West 3rd floor Grace Park Caloocan City Baranggay 43
Contact #: 0917-947-8809
Email: Angie***@gmail.com
Payment to Converge: 8/20/20 @ 711 Eton Centris P1,632.00 Ref# 2023-3431-8740
Cancellation ticket# 003446706 (10/5/20)
Ticket Refund # Com-100520 (10/9/20)
11/17/20 Erica ID# 2918 Pre-Sales Refund Request Form Fill out
I called your customer Service hotline and was provided cancellation ticket and ticket refund # last early October. I was inform process on my end is complete. All I have to do is wait for the refund thru LBC and will receive notification.
I never receive anything from Converge so I follow up again last 11/17/20 thru customer service hotline. Spoke to Erica ID# 2918. She ask me to fill out Pre-Sales Refund Request Form again.
I told her I should not be filling out that form anymore since I was assure last 10/9/20 that I have complete the process on my end. All I have to do is wait for the refund. She said I have to fill up that form so I fill it out during the call.
After that day your customer service hotline is already rejecting all my call say account has been cancelled and I owe -$125. No option to speak to live representative and your phone system hungup without providing information how to get my refund.
I tried your email but never receive any reply for the said refund.
*In addition to that I would like to know why is it when I call your hotline it said I have -P125.
May I request your office to kindly to contact me thru email or text about update of my refund and how I will get it. It has been 2 months and I still have not receive it.
Hoping for your immediate action with this refund.
Thank you.
Best regards,
Angelita Villamin