the respected management,
Good day,
I am writing this complaint letter to notify you about the services of your company. Since the past weeks, I was facing issues regarding the internet connection. There is no internet connection and I was not able to complete my office work because of this issue. I contacted your call centre and they assured me they would send someone to resolve the issue.
However, it has been two weeks and no one has come to resolve the issue. At first, the net speed was slow to think that it is only activated November 21,2020 but in just a two weeks, December 05,2020, it is not working at all. I contacted the call center again but no one was answering. I tried contacting the agents but still no one has been resolving the issue and this is why I am writing this letter to you. I am very displeased with your services.
Below is the details needed for your easy reference.
Ticket number: CTS-004108244
Account Name : Ruel Quinante
Account Number: 1114-646/697224
Activation Date: November 21,2020
I hope my issue will be brought to notice and will be resolved soon.