On February 19, 2021 at 9 o'clock in the morning, I went to LBC Express in the branch at Ground Level, SM North Quezon, Quezon City, to request for a change in package claim. Instead of pick-up at LBC Ormoc, I request to change pick-up location to LBC Kananga, or to directly deliver the parcel to consignee at his address located in Sitio Suerte, Natubgan, Kananga, Leyte. The request was made because my consignee, Jay C. Joarque, had a very hard time entering Ormoc City because of its very strict protocol of Covid-19. Although, there is LBC Branch in Kananga, LBC SM North, where I had transaction, is not yet connected to LBC Kananga, hence, the package was address to be picked-up in LBC Ormoc.
However, when I was requesting to that teller, who is a woman with long and thick hair, she is responding to me that is so inappropriate, with insulting and arrogant voice, and told me that she is unsure if my request will be granted, when in fact, the tellers in LBC Ormoc are telling that it is okay, as long as I will make a request. And turns out she did not process my request after checking the LBC tracking system, and speaking up with an LBC customer care representative, in which my request has only then processed.
I hope I won’t encounter that kind of teller again when making future transactions in LBC.
Thank you.