Good day
On Sunday 31 May 2020, I took my Samsung A20 to Vodcom Canal walk as my screen was unresponsive. Monday 1 June I received a call that my phone was fixed and ready for collection. My husband collected the phone the following day. The phone was off and was told to charge the phone with the original charger as none of the chargers in the store were able to charge my phone due to the fact that they only had fast-charging charger and was not able to charge my phone. Got home connected the phone to the original charger a funny symbol showed that included a cross over the charging symbol and my phone was not charging. This has never happened before. My phone is less that a year old and this error never displayed prior to the screen being fixed by vodacom. Later the evening i tried again to witch on the phone and surprisingly it went on. Then i received a notification stating that the phone is overheating and it will witch of for a few seconds to cool down. Again this have never happenEd before prior to the screen being fixed by vodacom. This is unacceptable if i do not receive a response from the store manager at to what exactly the did to my phone i will be going to the ombudsman and social media. We took the device back to vodacom, my husband was then told they require my phone password, email address and password. what an extremely strange request. I told my husband i am not happy giving my gmail password to anyone. He then handed the phone to the lady who then spoke to me and i told her I'm not happy the give my details to them. The lady then responded to me that i am making an issue out off NOTHING!!!. now how is that for customer service.
My question, how do you brake the entire phone when you suppose to fix the screen only. secondly the phone was handed over to the client knowingly that something clearly went wrong because how does a vodacom charger not charger a phone that was bought by vodacom. I want answer.