Referring to complaint as per below:-
21 October, 2020 Complaint # 7674 dated 21/10/2020... Bravo Brand - Rachel Shabangu with the following reference, As per our conversation I have reclogged the complaint .
Reference number S251566, the inspector will contact you to arrange the inspection day .
The inspector did come arrive and sent through his report. Days after this I received a call from Rachel and said they approved another exchange of the mattress and the OK will be in touch. I questioned the quality of the Mkuze etc and said the mattress you delivered now was a cheaper product than the one I originally purchased. She said no, its a better one. This is a crap story as when I checked this bed set is about R700.00 cheaper than my original Horizon Pillow Top and the quality is pathetic. I asked why cant they offer a better solution and we pay in on it, she said no, OK Furniture will contact us. Till date, no contact whatsoever. My cripple husband battles to get off this bed as it sinks away deep in and not to mention the crackling on this bed at night. Petrified the springs might break and hurt one of us. Below is original complaint. It actually feels like a fraud deal as even the swop sheet said Horizon and not Mkuze.... What more can we do to get SERVICE ??
OK Slips information as per below:-
Collection Slip
Incident No. 000690/01
Repair Note. 014651
Acc. No. 010137/01
Delivery Note - 00031944
Goods Out No. 00023323
Ref No. 00023323
POD Auth Code. 01898326