I am one of the subscribers of Converge and there are times when I have to report about slow/intermittent connection or no connection at all, unfortunately, no one from their team responds. All hotlines are unreachable and there were times when I had to wait for an hour to accommodate my call, when it was already my turn, my line was put onhold and I wasn't able to talk to any of their agents.
All issues raised thru email are also not answered, tickets are automatically generated and no one will try to respond or even acknowledge the issues and concerns reported.
We are paying based on our subscription so we also expect good quality and good customer service.