Collect and Return - Consumer Complaint for Vodacom - Head Office

I have received a parcel which I did not sign up for on the 16th of March. I have been contacting 082 1945 for the parcel to be collected by RAM but since then various consultants I spoke to, replied that I just need to be patient, they are dealing with it. I will be paying for the parcel now for the 3rd month! How much more patience do I need to have to get assistance and service. I am still waiting for the team leader Christoffel Munyai to contact me, after it was escalated again.