I reported and requested relocation on 6 Nov. That SR nr was closed for what reason I don't know SR201006-730011.
I am in a new house. I am still paying for fibre/internet and will AGAIN be billed end of December even though I have no fibre, no internet. It's not fair really???
I still have my router you just need to get me connected! Install the fibre boxes in my new house. When? When will who make a date with us for this?
I also refer to SR201202-920144
and SO201125-295418
Cindy Shane from Vodacom is the only one that really tries and she can also only do that much.
This neighborhood in Bloemfontein has fibre but the house doesn't have fibre box yet the previous owner used wireless internet.
Hospital park. BLOEMFONTEIN
A week ago I was asked for proof of address and photo of the wireless connection in house which I did send
Next week it's Christmas
Then new year. Essential services, work from home.
When will the fibre be connected to my house?
I have done what was expected of me.
Now please do your part
FrogFoot?
This is not acceptable
Really
What is the reason for this poor service? Vodacom or FrogFoot or who ever is responsible for the actual intallation work. Guys do u have a communication problem between yourselves and the sub contractors?
I am also in service sector. You cannot tell a client we are waiting for feedback, and give no detail.
Will I be refunded for the xtra month that you are the no show?
So dissatisfied and so disappointed.
So when will I get my fibre connected??
If I knew better.. I would never have asked u guys for fibre services.
I have been Vodacom client for over 20 years now.
Please. Do your part now.
Annatjie Hendriks
0823787964
1977***@gmail.com