March 16, 2021
I want to file another complaint to this person named, JAY-R ALEJANDRO assigned at LBC TIOMICO ST., B. MENDOZA SAN FERNANDO PAMPANGA...declaring offline system in fact it's not ...I drop my parcel from Lazada but I didn't recognized it was him...I wonder why the approach is bad..seems not to entertain my transactions in the branch...we verified too based on the other customers it was online since they have drop their parcels successfully. Same with the other branches..So I am complaining why my complaints were ignored..since I was informed it will not be tolerated and will be given updates by your assigned person named ARIEL BERNARDINO, TEAM Leader of LBC DOLORES MAIN BRANCH..From then on Ariel is not coordinating with me and unanswered my calls. He should inform me what had happened since I'm clueless..and face to face this person I am complaining named JAY-R ALEJANDRO should be apologizing that he recognized me...seems taking it personally knowing that I filed a complaints and records against him at LBC MANAGEMENT..
CHECK ON ARIEL BERNARDINO PHONE # He provided me 091907115596 l 09235869555 This is the DOLORES BRANCH YOU ASSIGNED TO HANDLE MY COMPLAINTS BUT DIDN'T UPDATED NOR CALL NOR MESSAGE OR EMAIL ME ABOUT THE STATUS OF MY COMPLAINTS..
THIS JAY -R IS WORKING FOR LBC AND SHOULD EXUDE GOOD MORAL CHARACTER AND RESPECT TOWARDS THE CUSTOMERS. HE SHOULD BE PROFESSIONAL IN WORK.. THIS INCIDENTS CANNOT HINDER ME AS THE CUSTOMER TO GO TO THE BRANCH AND DO MY PERSONAL TRANSACTIONS EVEN THOUGH HE IS THERE..SINCE HE IS NOT THE OWNER OF THE BRANCH AS I MENTIONED...AS CUSTOMER I CAN TELL IF THE STAFF IS RUDE BY HIS BEHAVIORS AND GESTURES...AS YOU CAN SEE OVER THE CCTV..I WENT BACK TO ASK HIS NAME..HIS CO - WORKER SMILED BECAUSE I EXCLAIMED , "KAYA PLA SIYA ANG NIREREKLAMO KO"..THIS IS GETTING SERIOUS IF RIGHT NOW YOU WILL NOT CORRECT HIS BAD ATTITUDE...THIS COMPLAINT AGAINST HIM IS NO GOOD AND CONSIDERED AS HIS BAD RECORDS FOR LBC COMPANY WHILE AT WORK OR WORKING WITH YOU...
If he was trained and his attention was called the fact seeing me again as one of LBC VALUED CUSTOMER..I ENTERED THE BRANCH WITH NO CUSTOMERS..FIRST GREET THE CUSTOMER OR HE RECOGNIZE ME ...WHY NOT HAVE A GOOD APPROACH BY APOLOGIZING OR EXPLAIN WHY OFFLINE OR GIVE ME OPTIONS..HE SPEAK NOT EVEN LOOKING AT ME..HIS HEAD DOWN ON THE MONITOR AND SAID OFFLINE. IS THIS THE KIND OF STAFF YOU HIRED FOR LBC...YOUR MANAGEMENT EXTENDED APOLOGIES AND THE PERSON ITSELF YOU HAVE GIVEN THE CHANCES TO WORK IS DOING THIS REJECT AT HIS OWN BENFITS...ACCEPT WHOMSOEVER HE WANTS...EVEN IN DOLORES BRANCH THEY KNEW EACH OTHER...MAYBE "KUMPARE"..WHY NO ACTIONS AND UPDATES GIVEN ON ME..AND THIS JAY-R REMAINS ARROGANT...He rejects transactions this business / peak hours 2-4pm ...fortunately we talked to other customers and said it was not offline.