Paxi service - Consumer Complaint for PEP STORES

I went to Pep Pan Africa Mall in Alexandra on the 18th/12/2020 to courier some items through the paxi service.I was attended to by Mmapula Kutumela "not sure of the surname".She explained that i needed to buy a paxi plastic bag for my items which were already in my own sports bag and pack them in it which i didn't have a problem with.The first thing that had me puzzled was how she didnt even bother to assist with opening the paxi bags which requires someone with knowledge to properly open so as to not cause any damage.While packing my items in the bag she kept on telling me how i should make sure to pack everything properly as the bags were non refundable and if not packed correctly could be turned away.i asked why she wasnt helping with packing my items into the bag since she knows better how it should be handled and her response was that stuff members are not allowed to touch customers' items , which i was fine despite how time consuming everything was.Granted that the items i has brought in the bag were bulky i ended up having to buy 3 paxi bags, which was not an issue. The issue became when apparently one of the paxi plastic bags which was said to have been processed and could no longer be used to send my items and she advised that i would have to buy a 4th one since they could not refund me for the paxi bag.She was so rude and could not care to resolve this matter amicably as she kept saying to her colleague in the next till how she never wants to deal with paxi queries ever again and continued to make rude remarks infront of me...I refused to buy another paxi bag since i didnt understand how the one i had paid for could not be used and the matter had to be intervened by 2 managers who after 45 minutes to an hour eventually told me that there was no issue with the paxi bag and that everything was in order. I am pregnant and had to endure the worst customer experience at your store because of someone who seems to know nothing nor care about customer service because if that is not the case then she is clearly clueless of how to do her work which begs the question how she can be the front line to customers while she is this disgustingly incompetent.I will never use the paxi service again nor visit that particular Pep because of that appauling service from her