In the past 8 months, I only had fiber for 3 months!!! It took you 4 months to activate my fiber, after running for 3 months I got a call from one of you agents saying: “Someone called to activate your line, but we see it’s already active?” I then put 2 and 2 together and told the agent I think it’s our neighbors at 22A, we are at 22B. Please don’t accidentally turn off our line!
3 days later our line is down. Now I have been calling 2-3 times everyday waisting countless hours and loosing a f*ckload of work. My SR codes at the start just got closed with no explanation. It’s taking forever with hundreds of false promises and retarded staff. No one can call Vumatel and tell them “we f*cked up, please activate the line again” Your system is obviously beyond flawed.
I have also asked multiple time to cancel my contract for lack of providing a service and just get a R1500 invoice to cancel that seems f*cking disrespectful as you are not upholding your side of the contract. I never signed up for DISAPPOINTMENT and this level of FRUSTRATION!!!
F*cking sort out your shit! Get me activated today or send me a free cancellation email with my money back for the down time before the end of the day!!!