LOS for 4 days and no support contact - Consumer Complaint for Converge ICT Solutions Inc.

Last Thursday bet 11 to 11 30 am my connection shows LOS in the middle of a call from client. I use the internet to contact my clients since I' working from home. But beacuse of this I can't work and will have no pay because I cannot perform my job. We reported LoS in support in all channels (hotline/email/fb/messenger)provided by converge. But got no reply from any. This sunday I opened another ticket and some one replied asking the basic troubleshooting which has been done since day 1 and repeatedly perform the instructions daily but after that no reply from the support. In messenger (Converge ICT Support) around 3 they saw my messages but did not reply. So very frustrating that after 3 days of no reply they will reply once or just look in messenger without updates.