We have no internet connection - Consumer Complaint for Converge ICT Solutions Inc.

We lost connection tho our neighbors have internet connection . We have no internet since July 29 in the morning. We paid the bill on July 20 why is it that we don’t have internet connection . It is connecting but doesn’t have internet access . The status of the modem is ; PON is blinking and LOS and INTERNET has no light at all and WIFI and the POWER has light .