I send two boxes last December 23 bound for different addresses. 23rd, that early because we need to anticipate the 25th because these are supposed to be for Christmas day presents. From the booking and handing over the items in their branch, I made everything was made clear and so the booking was done properly. I checked the status of the orders on their website and it seems like everything is fine. Both boxes were received flawlessly until my customers nagged me on the 25th (night time) said they received the wrong orders, switched! Now I had to arrange a service to exchange the items and that alone was so inconvenient to me and to my customers and it made a bad reputation to my business.
So I had to send a report to in their email address. I sent it last December 25explaining the incident in detail and nobody from their end seems to care about my concern. What I did was to seek attention on their Facebook page telling them that I sent them an email, please acknowledge. I got a total of 7 agents replying to me in the comment sections, I don't know why they have to switch agents every comments but the problem is you have to explain to them one by one what happend they don't even read the origin of the concern. They just use generic copy pasted spiels. I just want to be compensated with the bug trouble they've caused us. I have all the screenshots of our conversation but I can't upload everything because this platform only allows 1 photo. I can send it in an email.
