Billed for insurance for two months that I never took out - Consumer Complaint for Vodacom - Head Office

Vodacom - Head Office

Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand


SENDER
Arthur-Kirk Armstrong
RECIPIENT
Vodacom - Head Office
Billed for insurance for two months that I never took out
I was billed in October randomly for insurance on my phone which I’ve never had before. I phoned Vodacom’s insurance department but nothing has come from it and I was billed now for November again. The people at the Vodacom shop are unable to assist me because all these matters are dealt with telephonically.
Reply by Amanda Oosthuizen on 10 November, 2020
After submitting a claim with Vodacom and the terrible service received, I suggest rather save some money every month to pay for n new device. The frustration, expenses and poor service plus incompetent staff make this a much better alternative.
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COMPLAINT #8363 - Billing or Collection Issues
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