10 days to deliver is NOT express! - Consumer Complaint for Ximex Delivery Express

My paid item bought from Lazada never reached my house when XDE delivery guy promised to deliver it within that day. A1a0 days later, inspite of contacting dith no reply from Xde, i see at Lazada tracking page its been returned to warehouse. Its been sitting there for 10 days now. No customer service, tracking page doesn't update. No follow up.