Ximex Delivery Express Complaints

Philippines - Ximex Building, #9B 1st Ave., Industrial Complex, Bagumbayan, Tanyag, Bicutan, 1631, Taguig City
(02) 659-0052, (02) 659-0055

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Consumer Complaints ( 3 )

Catherine Joy Masamayor
Our Chest Freezer ordered through Lazada was delivered yesterday by your personnel.To our shock, there was a huge dent on the chest cover. Now we can't use the freezer which is supposed to be used to store the frozen goods which we are to use for all our orders for Dec 30-31 and Jan 1 2020. Now we have nothing to ise and we are bound to loose our customers and food business. The driver no longer responds to our messages and calls after dropping off the item. We also shared our complaint to Raffy Tulfo in action Team in hopes that we will get the justice we deserved because of your personnel's neglect of duty.

I have all the photos and videos that can support my complaint.
COMPLAINT #10470 - Delivery Issues
Roselyn Sarmiento
Its already 4 days passed however the status of my order still "ON THE WAY TO SORTING CENTER". Please help me to expedite this delivery as I really need my order.
Delivery Issues Photo

COMPLAINT #10147 - Delivery Issues
Arturo ladaw
My paid item bought from Lazada never reached my house when XDE delivery guy promised to deliver it within that day. A1a0 days later, inspite of contacting dith no reply from Xde, i see at Lazada tracking page its been returned to warehouse. Its been sitting there for 10 days now. No customer service, tracking page doesn't update. No follow up.
COMPLAINT #2373 - Delivery Issues