Poor customer service - Consumer Complaint for Clicks Store - Head Office



SENDER
Ashlene
On the 18June 2020 I made a purchase at Clicks Heidelberg Mall Gauteng Province of R463. The cashier told me the payment did not go through but I received an sms on my phone and I showed it to him

.He said I must swipe again and i dis so...I got an sms again from my bank.
And he refuse to give me my things I bought because there was no slip he ask me to swipe again and I
Told him I cannot pay a 3rd time just for slip that he can't from the till.According to him I was going to be refunded but until today I did not get my money back...And I had to leave the shop without my things that I payed for...I need my money back or the things I bought...I never had any problems like this before at any Clicks Store and love to buy at Clicks and they did increase the prizes like Dis chem ....Can you please help me.
Thank you very much
Ashlene Maasdorp

072 037 11 77

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COMPLAINT #3871 - Customer Service Issues
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