Avatar lounge suite - Consumer Complaint for Bradlows - Head Office

My experience with bradlows has been extremely appalling.I purchased the avatar lounge suite in a year and 2 months I started to notice cracks and a faulty recliner,I reported to the store and on the 21/02/2020 they fetched the couches ever since that it's been a living nightmare.Instead of repairing my product it was brought back in a far worst state then what I had reported, but still I continued to pay my account until the same product was brought back to me on 2 other occasions.I stopped paying stating my reasons instead of resolving my problem the store was so quick to hand my account over as a bad payer and mess up my credit status although they have failed to resolve my problem.It's been 9 months me and my family are sitting on the floor.I've had it with the store had it with the store all I want is a full refund and I'll to a store that will value me as a customer.