I have been without internet for 2weeks and no joy in dealing with your help desk. Vodacom stopped debuting my acc and decided to terminate my service as a resi was sent a bill of +R2000 and yet I have a month to month agreement and only 1 month was not paid. Nonetheless I paid the said amount in order to get service back because I need internet to work, yet it's been two weeks and am still getting the runaround from your help desk I've sent several emails to customer care which have not been responded to.
I need to know if you intend on reinstating my services also explain what is going on with my bill.
Otherwise am escalating this to the ombudsman and demanding a full refund for services not rendered