Broken fridge - Consumer Complaint for Bradlows - Head Office

My brother bought a fridge for us at bradlows Ermelo,it happened that the fridge stopped working in January 2020,we went to the shop to report the fridge they kept on saying they will look up to it until lockdown started in March,we went there again they told us its lockdown they cannot do anything,lastmnth on the 22june they brought repairs to check the fridge it only worked for a day then stopped working,we went there again to tell them the fridge is not working again and if they don't do anything about it we will stop paying it,cause it doesn't help paying for something that is not working ,the lady in charge by the name Tholakele said we must do whatever makes us happy,I wondered how can she say that while it's their duty to report broken appliances.can u please help