I called to cancel my contract which was out of the contract period as MTN had a better deal for black Friday.
The Vodacom cancellations department insisted on matching or beating the deal of MTN which was R799 including VAT.
Vodacom confirmed telephonically at R787 per month. A few days later, I see an invoice of R787 plus VAT. That's a complete ripoff. I will not accept you trying to steal from me. Vodacom are liars. I cant reach your cancellations department due to some stupid issue of my number being blocked as a result of too many calls to Vodacom, some ridiculous issue about preventing fraud. I have cc'd ICASA in an email. I'm yet to receive any resolution.
I require this sorted out, or cancelled completely, TODAY.
Deceitful Sales Process - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeReply by Azgar Tar on 7 December, 2020
Please remove or close the complaint
Vodacom have reached out to me via Social Media, they then called me and sorted the issue out in writing.
Vodacom have reached out to me via Social Media, they then called me and sorted the issue out in writing.
Reply by Happiness Thembakazi Futshana on 8 December, 2020
Comment Contract cancellation after 24 months, I'm very disappointed with vodacom service,no one is willing to help me I do phone 082 1958 and customer service 135 even 1960 at vodacom it is an issue to cancel the I didn't receive any help on this if I'm.visiting the branch they keep giving me the same no 0821958 of which I'm do not get any assistance.Vodacom keep deducting on my account but I finished to pay off the phone contract my deal to vodacom was a cell phone contract with out airtime or data.
COMPLAINT #9537 - Billing or Collection Issues