Dear Sir/Madam,
My name is Azineth Ocier Cañete. I am residing at Block 1 Lot 1 Primavera Hts Subd. Brgy. Tungkong Mangga CSJDM Bulacan.
Last June, I applied fo a plan through you sales agent, Domingo Velo. I made a payment after receiving an email from your office that the application is already in process. The payment was made on June 17, 2020 at 7am. I received an acknowledgement email of the payment I made. Ever since then, I have been waiting for my internet to be installed. It has been almost 2 mos and still no update. What’s worst is, I have been reaching out with your sales agent who did nothing! I’ve been asking for an email address or a contact number so I can follow up my application, but he did not bother giving me information at all.
I do not want to continue with you rubbish service, but please care to refund my payment of Php 1,500.
Thank you.
Best regards,
Azineth Cañete