They sent us an email demanding we pay them R1650 for the past 2 months, thats R825 per month, for two adults in a flat. We dont even own anything that is considered heavy electricity usage, like an aircon, heater, stovetop or an oven. Our hob and oven was only installed about a week ago due to lockdown. So for 2 months we had to use my little camping gas hob, which we still use. We asked them for an itemized billing statement, sothat we can try to make sense of this phantom suspicious amount, but they sent us one page, with the R1650 amount on it, nothing else. The caretaker of our complex says his electricity bill from them went UP by R400 last month! Thats crazy!
Surely theres fraud going on here?!?!
Fraudulent criminals and terrible customer care! - Consumer Complaint for Impact Meters
RECIPIENT
Impact MetersReply by Alex on 1 October, 2020
We are also going through the same thing, I have never seen a company so dubious and fraudulent as impact metering, we have rented apartments monavoni since march this year, the first month bill was R500, the next month is R1300 to this month we are currently paying R2700 for just me and my partner and my kids are not staying with us. This is way too much, they would have installed a prepaid meter for in all this house, they thieves, we are suffering because of Covid-19 and this company is frustrating peoples lifes and the effort to pay up their bills. They were also running this same scam in one of the complex in gezina, and the owner of the complex drop them and use another metering company, since then they have never experienced any fraud, Impact Metering is a scam and a fraudulent metering company.
Reply by Thabo Aphane on 6 October, 2020
Comment Terrible service
My water bill has going up by 150% with same consumption when I complain they telling me I've been charged for water network not consumption which clearly does not make sense.
My water bill has going up by 150% with same consumption when I complain they telling me I've been charged for water network not consumption which clearly does not make sense.
COMPLAINT #3390 - Billing or Collection Issues