Impact Meters Complaints

I AM FED UP WITH IMPACT METERS THE MOST ARROGANT ASSHOLES IVE EVER CAME ACROSS!NO SERVICE AND NO RESPECT FOR THEIR CLIENTS. BLOCK YOUR METER WITHOUT DECENT INVESTIGATIONS, WITHOUT HAVING EMPATHY IN THIS PANDEMIC TIMES! THEY OVERESTIMATE EVEN WITH WATER READINGS EMAILED!

THIS IS ILLEGAL!THIS IS NOT HOW YOU TREAT CUSTOMERS!
WE HAVE RIGHTS TOO WE ARE ALLOWED TO SAY WHEN WE CAN PAY AND WHEN NOT I DO NOT CARE IF YOUR NOT A FINANCIAL INDUSTRY ITS THE LAW!! EVERY ACCOUNTS DEPARTMENT WORKS LIKE THAT BY LAW YOU MAY NOT REFUSE A CUSTOMER IF MAKING A PAYMENT ARRANGED DATE!

YOU ARE VIOLATING OUR HUMAN RIGHTS WITH THIS ARROGANT ATTITUDE IN CONSTANTLY BLOCKING ELECTRICITY METERS SO YOU DONT HAVE TO DEAL WITH US AS CUSTOMERS!

I HAVE LOGGED A COMPLAINT WITH THE OMBUDSMAN AND I WILL REPORT YOU TO HEAD OFFICE ALSO.

MAYBE GO READ HALLO PETER WEB CLEARLY THE ISSUE IS NOT WITH YOUR CUSTOMERS YOU ARROGANT ASSHOLES!!!!

FED UP AND UNHAPPY CUSTOMER BATTLING EVERY MONTH!

Impact meters is a horrible fraudulent dishonest and inconsiderate of thei clients. They have suddenly out of nowhere increased my deposit by almost triple. Then they add this amount to my monthly consumption invoice this in it self is ridiculous, while I am busy disputing this with them they cut my electricity(bullying) and also add a fee becuase of oustanding service(this is illegal on customer protection act), my usage account is up to date. The only thing that I am disputing is the suddeb and without notice increase in my deposit and that it is added to my invoice as this is not consumption why is it added to my monthly usage invoice.

Account transfer

It's been 4 days trying to get my account transferred to the new complex that I have moved to. They keep asking for the same documents and I keep sending them but my electricity still not transferred. I give up

I have been in the new place for three months. I received a huge amount of R 1400 for the use of hot water. I asked for a technician to come check, the technician saw that the unit below me also runs on my meter.Me and the technician saw the next thing. As soon as I use warm water my meter ticks. As soons as the below unit uses water his meter ticks but also mine! So I get billed for both units water. I have been waiting a week for feedback from Impact I phone, and I email but they ignore all my msgs to come fix their problem. Spoke to the guy below me, this has been going on for 3 years! For 3 years impact has been billing previous tennants more than double what they should! They are very quick to send a invoice that needs to be paid before a certain time, but as soon as they have to fix their mistakes and refund people they do nothing! Where I am from this is a called a crime! They steal from consumers who work damn hard to earn their money just to be scammed by a company! They have no backbone!

I have paid for a new keypad 2 weeks ago and still had no response from Impact. The deal was to pay R600 submit payment advice and the technician would install new keypad. After 3 emails to request I still had no answer from Impact. Contact person Tamsin.

Hello impact meters.
I have a complaint. We vacated the house on this account number 426349 on 2020 October 30 and started renting at another place. Our property was registered to a new owner on 2020 November 24. The house was empty for the whole month of november. The question is how did you read this water in an empty house R1129.16 while i paid R564.58 a normal bill when we were at the house.
Kindly revise you bill and send a proper bill.

Regards
Mrs Mohlahlo

For the past two months my tenant has been invoiced over R10 000 for a family of 2 - one adult and onechild. This is from only using up around R1000 in the past. Impact Meters are unreachable,unresponsive and unhelpful in getting down to the bottom of this and cannot explain this sudden increase of more than ten times more.

There must be an oversight body we can report impact meters to.

Impact meters has been charging me ridiculous amount on the consumption of water even when I am not in the flat I will receive huge amount of bills when I complain I do not get any satisfactory answer from them.

We have submitted application forms 3 times now. I was told the meter is registered for use. We still cannot purchase electricity and they do not answer their call centre. I have spent about R200.00 today alone on trying to get hold of them. The online facility does not work. We cannot get registered online to do anything.

I spoke to Sandra when my electricity was cut off, I tried to explain to her that we had paid but the unit number was used instead of the actual reference. She wanted nothing to do with my explanation instead she was very rude and racist and now have to spend the night without electricity. I really felt that was uncalled for especially from a customer service agent who is supposed to assist and resolve customers queries. Impact meter employee Sandra should respect customers and not to treat people with respect. It’s not right especially that she is dealing with people.

Good morning

I moved to another unit on the 31/08/2020 but my invoice consumption date is 21/08/2020 when I was not even in that unit. And the length of that invoice is 18 days (21/08/2020-09/09/2020) but an involve is actually supposed to be 18 days


The manager said she will fix it and send me the rectified email, but has not done that, it's 9 days now.

The person who was dedicated to help me get on saying I'll call you tomorrow, then she will call me the following day, then the manager is not around but will come tomorrow, then she intentionally avoided my calls.

Now that they are doing this, i always did not feel comfortable about the bill the sent me prior to the one in August in the previous unit, they charged me R1800 and something which did not make sense. I have also a query on that.

Thank you

They sent us an email demanding we pay them R1650 for the past 2 months, thats R825 per month, for two adults in a flat. We dont even own anything that is considered heavy electricity usage, like an aircon, heater, stovetop or an oven. Our hob and oven was only installed about a week ago due to lockdown. So for 2 months we had to use my little camping gas hob, which we still use. We asked them for an itemized billing statement, sothat we can try to make sense of this phantom suspicious amount, but they sent us one page, with the R1650 amount on it, nothing else. The caretaker of our complex says his electricity bill from them went UP by R400 last month! Thats crazy!
Surely theres fraud going on here?!?!