Racist and rude customer service agent - Consumer Complaint for Impact Meters

I spoke to Sandra when my electricity was cut off, I tried to explain to her that we had paid but the unit number was used instead of the actual reference. She wanted nothing to do with my explanation instead she was very rude and racist and now have to spend the night without electricity. I really felt that was uncalled for especially from a customer service agent who is supposed to assist and resolve customers queries. Impact meter employee Sandra should respect customers and not to treat people with respect. It’s not right especially that she is dealing with people.