RUDE DRIVER AND HAS INTERNAL ARRANGEMENTS - Consumer Complaint for J&T Express Philippines

My parcel was supposed to be delivered yesterday by Sir Jaime Matricio. He said he didn’t bring my parcel because it was too big. He said that I should pay first the fee before I get my parcel when it was not valid since it is supposed to be COD. I didn’t agree with him since the parcel is not still given. He rudely said, “Ang gulo niyo kausap. Kung ganyan, i- pick up niyo na lang sa main yung parcel niyo.” Please make action to this immediately. He even said, “I- report niyo ko kung gusto niyo.” And then I found out earlier that my item was shipped back to the seller. I am looking forward to your response re this matter. J&T branch is Roxas, Oriental Mindoro.