Mis informed by bosch consultant in absence of makro sales person - Consumer Complaint for MAKRO - Head Office

I bought an oven on 11 Feb 2020 at Makro cape gate. The person who assisted told me what all the other makes cant do took me to a bosch oven only one also told me everything he wanted me to hear.little did I know hes not from makro but a bosch consultant I was told after complaining to Gawie who didn't care what I had to say just told me I installed and used the oven. I complained by customer service on 28 March and they are just as useless just apologizing and escalating doing nothing I called today 19 may 2020 i was told they would call me after speaking to a superior 2 hours later no further no call yet.