Bought an upright Defy freezer from Makro Vanderbijlpark. The PC board gave an error. Defy fixed the problem. The same problem occured a year later. We phoned customer care. It took them 2 months to come to fix the problem. They brought the wrong part and said they would return with the right one. 2 Months later they haven't came back, we called again an again. Later a lady phone to ask if they came back, I told her that they didn't. She said they would fix it in 3 days. Now it's 2 weeks later and they still haven't returned. I phone them just now and was told by 2 operators yo hold for the manager. After a while somebody came back to tell me that they are closed. I feel that Makro deliberately fail to comply with my complaint because they just my queries. This is bad business for Makro.
Reference No: 1400008