Upgraded to Samsung 20+ in May 2020 - Consumer Complaint for Vodacom - Head Office

On the 2nd of May 2020 I was at Vodashop Loch Logan (water front) with my husband and requested an upgrade on my 063 685 5322 with Samsung galaxy 20+ (airtime and data) and the watch, the request was approved and we paid the upgrade charges and got the Samsung galaxy 20+ phone and the store did not have the watch I wanted so I was asked to collect it at a later stage. A week later my husband collected the watch and everythong was fine. Early June month my accound was debited with about R1 800 of which I reversed the transaction since I was expecting a premium of about R1 080 at most for (S20 plus and watch = R1 019.59 + another number = R 60.00). I then phoned Vodashop Loch Logan and spoke to Vries Reggie and assured me it was a mistake from their side and it will be fixed in no time. My 063 685 5322 line was then suspended/ blocked because I waited for the problem to be fixed up to now nothing has been done. I was there again on the 25th September 2020 and was made to believe that within three days it will be fixed. Please investigate this matter urgently since I am using this number for everything and have been a loyal customer to vodacom for a long time. Please phone Godfrey - 072 506 5864 for clarity, feedback and wayforward. I need this number as in yesterday, I am very disappointed with treatment that I have been getting from Vodacom, we have been spending money to go to Bloemfontein and regular phone call. GOD BLESS!!!