phone came back with the same problem - Consumer Complaint for Vodacom - Head Office

I sent in my phone for repairs after 2 days I received an SMS stating that my phone was ready for collection. I collected the phone it was checked and they said it was fixed, I went home and the problem started again and I had to take the phone back to the store the second time. had the job been done right the first time then I would not have wasted money on a screen protector and taxi fare money, I wasted my time and the consultants didn't seem to care with no apology given for this, rather I was being told about the R6 000 I might pay because my phone is not insured and that they will not compensate me for the screen protector (if someone had done their job right this wouldn't be money wasted) keeping in mind that my phone is still under warranty and the problem is caused by the faulty phone Vodacom gave me. Job number 134 962 79