Hi. My name is Tumi.
Today I visited one of your stores Makro Crown Mines"Cnr Main Reef Road & Hanover".
At the till I was assisted by Cashier no. 69 at 11:38. She is the rudest employee I have come across at Makro with no work ethic whatsoever. No communication skills with clients and not professional at all. Upon paying for my groceries she rudely "tells" me to push my groceries closer to her as her till doesnt work properly. I did just that and decided to ignore her behaviour. No one was packing the groceries so we had to wait for her to pack the first half she had scanned which after packing she left on the floor even when my partner had pushed the trolley closer to her so that she can put all the bags in the trolley.
My partner had to pick them off the floor and pack them in the trolley.
She then scanned the second half. Once she was done and I had paid she screams to the supervisor in the next cubicle that she needs to go to the toilet. She then locked her system and left the grocery on the till unpacked. My partner asked if she was done and she said "PACKING IS NOT MY JOB. THERE ARE PACKERS" and she just left us standing at her till. My partner had to pack the groceries by himself with no packer assisting.
This is all happening whilst the supervisor is standing there doing nothing or reprimanding her staff member.
Is this the service given to black individuals only? I had looked around the store and other racial individuals were assisted with packing.
There are many individuals that are in desperate need for a job i dont thing this lady is happy to have her job.
She doesnt even know who she was serving and what I do.
Please teach your staff communication skills and work ethics. After this experience I will not refer any family member or friend to that Makro...
Service there is awfully bad!!!