Good Day
On 09/06/2020 at appropriately 15:22.
I was at PEP Store, Rustenburg CBD- (the Pep Store just opposite/ across the Street where Rage Store ;Webbers Store; The Cross Trainer Stores are, on Fatima Bhayat Street formerly known as Plein Street and i was badly treated by a Cashier by the name of Lesego.
I could not get her surname.
I got to the store.I queued up at the cell phone till.I explained to her that i was solely purchasing a Single MTN Simcard, that which the University of South Africa has partnered with MTN to provide Data Assistance for Academic purposes.
She literally refused to assist me, insisting that i go join an extremely long queue where everyone else was purchasing many items.
I asked her if it was fair and reasonable that im only purchasing a Single Simcard yet expected to Queue with Clients purchasing Many Winter Clothes and other items. She did not even bother to answer. Instead she portrayed Facial And body Expressions of Negative Attitude.
I was extremely dissatisfied by this kind of attitude and behaviour. It is completely unacceptable.
When you are a Cashier.You are a Front line representative. Being a Front line representative means you are the face/ambassador of a particular brand.You can't carry such unpleasant and unacceptable behavior. I felt disrespected and disregarded by this Cashier.
I plead with Management to please intervene in this case. I do not want and expect that Employee loose their Job. I expect that Employee be Reprimanded and taught Proper Client Care Principles and Values.
I think that the store should also re-evaluate their method of payment with regards to Single items and Many items bought per client. It can never be fair that you are expected to stand in an extremely long queue with a purchase of a Single item. That's unacceptable.
Looking forward to a swift response
In this regard.
Regards,
Boitumelo