Clicks tsakane mall - Consumer Complaint for Clicks Store - Head Office

Today I witnessed the most poor customer service whilst I was standing in the queue,a young gentlemen was being screamed at by the manager of the store which was totally unprofessional,the gentlemen was trying to explain to the manager what had occurred but the manager kept yelling at this young men which I think was uncalled for,the manager didnt even care that he was making a scene and had most of his stuff standing there while they had a meeting and some of the staff were just laughing and thought the situation was humorous,that could have been me and I bet I was going to get the same service which is unacceptable and unprofessional.