Pep funeral insuarance - Consumer Complaint for PEP STORES

I have never in the history of claims received such cold and unprofessional service. You take advantage of our grief and gives us more grieve with the million paperwork we have to fill in submit and resubmit and resubmit for the 100 times. What is worse is that we are the ones constantly having to phone to find out where in the hell is our money!!!! My dad's I'd 600523 5408 08 8. Filed a claim with the insuarance. Sent through paperwork and waited. NOTHING! called last week Thursday, told to submit forms, submitted again, nothing! Called yesterdayand told they need certified copy of ID, submitted it and STILL Nothing!!! Called today and told to submit copy of ID. ARE YOU KIDDING ME!!! 2mymo***@gmail.com is the email I sent all documents from. Find them!!! We need to pay for the funeral costs!!!! Damn you to hell Pep funeral. I'm going to make so much noise about how you treat the undeserving, elderly and poor people of our country!!!!