I MADE A LAYBYE AT THE PEP STORE ABOUT TWO MONTHS AGO, SO I WENT TO THE STORE TO CANCEL THE LAYBYE BUT WAS TOLD THAT I CANT CANCEL MY LAYBYE SINCE I DO NOT HAVE THE ORIGINAL RECIEPT. I ASK THE CASHIER IS'NT THERE ANY ANOTHER WAY THAT WE COULD DO IT BUT INSTEAD SHE GAVE ME AN ATTITUDE AND SHE TOLD ME THAT SHE WONT BE ABLE TO ASSIST ME, I MEAN I HAD MY IDENTITY DOCUMENT WITH ME BY THAT TIME AND I DONT THINK IT MIGHT BE A BIG ISSUE THAT MUCH SINCE MY IDENTITY DOCUMENT WAS SCANNED WHEN I MADE THAT LAYBYE. THIS IS NOT THE FIRST PROBLEM I COME ACROSS WITH THIS SHOP, EARLY THIS YEAR I OPENED A SAVINGS ACCOUNT BUT THE CASHIER THAT WAS ASSISTING ME DID NOT EXPLAIN EVERYTHING TO ME ON HOW THIS SAVINGS THING WORKS.SO THIS OTHER TIME I WENT THERE AND PAID R250 WHICH I THOUGHT GOES STRAIGHT INTO MY ACCOUNT (SAVINGS) AND THREW AWAY THE RECEIPT WITHOUT KNOWING THAT THERE WERE NUMBERS THAT I WAS SUPPOSE TO PUNCH INTO MY CELLPHONE, A MONTH LATER I TRIED USING THE CARD BUT THERE WAS NOTHING IN THE CARD SO I WENT TO THE SHOP TO FIND OUT WHAT HAPPENED AND THEY JUST GAVE ME AN ATTITUDE AND I WAS TOLD THAT THERE'S NOTHING THAT THEY CAN DO, AND THEY MADE ME FEEL LIKE A MAD WOMAN OR SOMEONE WHO DOESNT KN0W WHAT SHE;S ON ABOUT, THAT PEP STORE CASHIERS KNOWS HOW TO MAKE A CUSTOMER FEEL SO SMALL. MY NAME IS VINOLLIA DHLADHLA CONTACT NUMBER 0716073668 OR 0119913600
I WOULD LIKE TO KNOW WHAT CAN BE DONE ABOUT THE ATTITUDE OF THE PEP STORE CASHIERS AND ABOUT THE THINGS THAT I HAVE LOST.