Crap service!!!! - Consumer Complaint for DSV JOHANNESBURG - HEAD OFFICE

I ordered a parcel from Makro & DSV sent me an sms 30 Nov to say the parcel would be delivered within 1-3 days, it’s the 16th Dec today and I’ve since not received any news about it. I called them last week and was given a BS story about too many parcels & since then they have since disappeared! ABSOLUTELY SHIT SERVICE! I’m never ever using them again, Makro should look into this because they are getting a bad name!