Good day,
On a monthly basis I collect my medication from clicks Westgate and I used to receive SMS as well as billing email from my medical aid then I would go and collect. For the month of February I did not receive it and March as well. I have been down with flu for the past 3 weeks. Today I sent my son to collect my medication for Feb and March and he was told I have forfeited it. I normally receive my medication in advance, I collect while I still have one bottle even with my previous pharmacy. How do I forfeit my medication. What's gonna happen if I run out of my medication as I can only get my script twice a year?
I need help to understand how do I forfeit something that I pay for?
I called the call centre and my call was transferred to Westgate however it rang unanswered.
Due to flu symptoms I'm in no position to go to the store myself hence I sent my son.
Regards
Brenda.