Good Day
I bought a Huawei phone as my phone on contract was stolen.
The phone was confirmed an out of box failed unit by the technical office.
As I was confined to home with co morbidities during this virus pandemic I could not be without contact with the outside world and so I was given a phone by my daughter.
If the phone had worked I would have been happy to keep it but as it worked out it didnt and I really dont know why I am having such a hard time getting my money back.
I ave asked the store manager and the regional manager but both say - sorry they have no return policy.
Surely this is a discretionary matter?
Yours faithfully
Brian Lewis