I have been a loyal customer with Vodacom for more than 10 years and have at one stage been on Debt Review for other personal reasons. I lost my employment 3 years ago and continued to pay my account with Vodacom even though I could not afford it. I am no longer on Debt Review due to the unemployment. I have now however been employed for just over a year but decided not to re-instate the Debt Review.
I am not able to do my upgrade due to this problem whereas I have done 2 upgrades while on the Debt Review. So please enlighten me as to how this now works????
So even by being a loyal customer no longer makes a difference in this country!!
And who is the company to tell me that I cannot afford the contract that I am looking to upgrade to? You are not interested in looking at what I earn to see that I can afford the 3 contracts I have with you but the moment that you see that I have something on my credit rating you shut me down. I even asked at the Cresta Shopping Mall store to update my details but the consultant didn't do that, he just went straight to doing the upgrade and said I was declined. Between my husband and myself we get over R30k a month and you want to tell me I can't get an upgrade???!!! Come on, this is pathetic!!!!! Been a loyal customer for more than 10 years and this is the treatment that I get???