Bus driver rude to my elderly mother in law - Consumer Complaint for Translux - Head Office

I phoned 0861589282 to find out about to buy a bus ticket for Translux in PE for my mother in law that comes from Port Shepstone on the 18 October2018 bus that leaving 08h20 from Port Shepstone to Port Elizabeth. The lady said I can't buy the ticket at a money market and must go to Translux offices near Greenacres in Ring rd. I went there and explaun to the guy that I want to buy a ticket for my mother in law from Port Shepstone to PE. He was very helpfull and tell me just to take a photo of the receipt and send it through to my mother in law. I did ut and this morning went she want to get on the bus the bus driver was very rude and told her that he want to see the ticket. She told that the receipt is in PE with us. He let her on the bua and said he want to see the ticket in PE. My sister in law said that the driver went on with his ruddness. I will be there tonight with the receipt and if he is rude to me so God help me. We were not wrong because we did what Translux custommer care told us to do and we did what the sales person told us at the PE Trunslux office. Can you please sort out this problem and give me feed back because I will not leave it there. I know the customer is not always right, but if the bus driver is rude to my family for things they do not know of there will be hell to play. Thanks.